Front Desk Associate

Atrium Hospitality; Norfolk (VA); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

401(k) plan with company match

Health coverage

Paid time off & vacation

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring for a full-time Front Desk Associate at the Norfolk Sheraton. You will oversee the front desk, greet guests, and handle check-ins and check-outs with warmth.

We value internal promotion and offer growth opportunities, plus comprehensive benefits and team support. You’ll join a team focused on exceptional guest experiences in a dynamic hotel setting.

Qualifications

• Customer service experience is required.
• Experience in hospitality or leadership is preferred.
• High school diploma or equivalent is required.
• Able to lift 50 lbs and stay on your feet for long periods.

Responsibilities

• Oversee front desk operations and act as the go-to problem solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution, business center support, and lobby readiness.

Skills

Customer service

Leadership

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Hotel : Norfolk Sheraton 777 Waterside Drive Norfolk, VA 23510 Full time Compensation Range : $15.60 - $16.38 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What You Will Do

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

What We Are Looking For

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Why Atrium: Hear it from Maria O.

For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights:

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Core Values

• Service We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.
• Perseverance We will be better today than we were yesterday.
• Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
• Respect We treat others the way we would like to be treated.
• Innovation We strive to develop, share and implement new thoughts, ideas and methods that improve our company, and the guest and associate experience.
• Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities.

We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education.

When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves.

We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality.

The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!