Assistant Front Office Manager

Norfolk Sheraton - Atrium Hospitality; Norfolk (VA); On-site; USD 33,000 - 34,000; Full time

Job summary

Norfolk Sheraton - Atrium Hospitality in Norfolk, VA is seeking a Front Desk Leader to guide the guest services team and ensure a warm, seamless experience for guests. The role supports daily operations and strives to exceed service standards in a fast-paced hotel environment.

The position emphasizes leadership, guest satisfaction, and collaboration across shifts while upholding safety procedures and cost controls. A strong hospitality background and a valid driver's license are valued assets.

Qualifications

• Customer service experience is essential.
• Hospitality background is a plus.
• High school diploma or equivalent.
• A valid driver’s license is needed.
• Comfort with technology to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Skills

Customer service

Leadership

Hospitality

Driver's license

Technology proficiency

Physical fitness

Education

High school diploma or equivalent

Job description

Hotel :

Norfolk Sheraton777 Waterside DriveNorfolk, VA 23510Full timeCompensation Range : $24.00 - $25.20

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Job Description

What You Will Do

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

What We Are Looking For

• Customer service experience is essential because creating memorable guest moments is what we do best.
• Hospitality background is a plus—it helps you understand the rhythm and flow of hotel life.
• High school diploma or equivalent provides the foundation for your leadership journey.
• A valid driver’s license is needed since you may occasionally assist with guest transportation.
• Comfort with technology is important to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active ensures you’re ready to support the team hands-on.

Atrium Leadership

• Accountable Achievers: take ownership and deliver results with pride and consistency.
• Agile Thinkers: adapt quickly and solve problems with creativity and calm.
• Talent Curators: grow people, not just teams, through coaching and support.
• Transparent Leaders: communicate clearly and lead with integrity and trust.
• We lead with SPIRIT: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Why Atrium:

Here it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy