Front Desk Leader — Guest Experience & Operations

Legacy-Vacation-Resort; Kissimmee (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

andCo Hospitality in Kissimmee, FL is seeking a Front Desk Supervisor to lead daily operations and deliver exceptional guest experiences at our resort properties.

You will coach and schedule Guest Service Agents, oversee check-ins/outs, train new staff on systems and service standards, and monitor guest feedback to resolve issues promptly. Flexibility to work weekends/holidays is required.

Qualifications

• 3–4 years of front desk, guest services, hotel, or resort experience.
• Supervisory or team leadership experience.
• Excellent communication and guest relationship skills.
• Comfort with Microsoft Office and hospitality systems.
• High school diploma or GED required; hospitality education a plus.

Responsibilities

• Lead the daily Front Desk operation, keeping things organized, efficient, and focused on creating a great guest experience.
• Help make check-ins and checkouts feel effortless, welcoming, and worth remembering.
• Coach, support, and schedule Guest Service Agents while helping create a team culture where people feel supported and set up to succeed.
• Train new team members on systems, processes, service standards, and the operational know-how they need to hit the ground running.
• Keep a pulse on guest feedback and reviews, jumping in to resolve concerns and find smart ways to make the experience better.
• Support front office operations including room inventory, guest communications, reporting, system management, and budget-related activities.
• Step into the Manager on Duty role when needed, including property walks and helping ensure the resort remains safe, secure, and guest-ready.
• Help manage weekly inventory, supply ordering, and the everyday details that keep the Front Desk running smoothly.
• Partner with Housekeeping, Maintenance, and other departments to keep the guest journey seamless from arrival to departure.
• Support and champion our sustainability initiatives and community-minded approach to hospitality.
• Follow up on guest reviews and feedback with professionalism, empathy, and a genuine commitment to making things right.
• Pitch in wherever needed. Hospitality rarely goes exactly according to plan, and that's part of the fun.

Skills

Front desk experience

Guest services

Team leadership

Communication skills

Problem solving under pressure

Education

High school diploma or GED

Tools

Microsoft Office

Hospitality systems

Job description

andCo Hospitality in Kissimmee, FL is seeking a Front Desk Supervisor to lead daily operations and deliver exceptional guest experiences at our resort properties.

You will coach and schedule Guest Service Agents, oversee check-ins/outs, train new staff on systems and service standards, and monitor guest feedback to resolve issues promptly. Flexibility to work weekends/holidays is required.