Front Desk Leader — Guest Experience & Hotel Discounts

PM Hotel Group; Wilmington (DE); On-site; USD 30,000 - 42,000; Full time

Job summary

PM Hotel Group in Wilmington, DE, is seeking a friendly front desk associate to welcome guests and ensure a warm, efficient check-in and check-out experience. You will be the face of the hotel, sharing local knowledge and delivering outstanding service in a fast-paced environment.

You’ll handle guest requests, coordinate with teams, and use computers and a property management system to manage reservations and billing. A high school diploma and 3–6 months of related experience are preferred.

Qualifications

• High School diploma or equivalent.
• Strong customer-service mindset and positive attitude.
• Ability to handle busy periods and stay professional under pressure.

Responsibilities

• Serve as the face of the front desk and oversee check-in/check-out with a smile.
• Provide local area information and recommendations to guests.
• Use computer systems and PMS to manage reservations and billing.

Skills

Customer service

Communication

Guest relations

Politeness

Cash handling

Databases

Education

High School Diploma

Tools

PMS

Databases

Computers

Job description

PM Hotel Group in Wilmington, DE, is seeking a friendly front desk associate to welcome guests and ensure a warm, efficient check-in and check-out experience. You will be the face of the hotel, sharing local knowledge and delivering outstanding service in a fast-paced environment.

You’ll handle guest requests, coordinate with teams, and use computers and a property management system to manage reservations and billing. A high school diploma and 3–6 months of related experience are preferred.