Guest Service Pro: Warm Front Desk, Local Tips, Great Pay

PM Hotel Group; Wilmington (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Job summary

PM Hotel Group is seeking a friendly front desk associate in Wilmington, NC. You will be the face of the hotel, greeting guests, assisting with check-in/check-out, and sharing local area tips to enhance their stay.

Ideal candidates have a High School diploma (or equivalent) and 3–6 months of related experience, with a strong emphasis on superior customer service and staying calm under pressure. Ability to work varying shifts, including nights and weekends, is valued.

Qualifications

• High School diploma or equivalent required.
• 3–6 months of related experience preferred.
• Must be a people-person with polite, positive interaction.

Responsibilities

• Face of front desk, greet guests and manage check-in/check-out.
• Share knowledge of local area and attractively present hotel information.
• Handle cash and use computers and PMS to support front desk operations.

Skills

Customer service

Communication

People skills

Education

High School diploma or equivalent

Tools

Property management system

Job description

PM Hotel Group is seeking a friendly front desk associate in Wilmington, NC. You will be the face of the hotel, greeting guests, assisting with check-in/check-out, and sharing local area tips to enhance their stay.

Ideal candidates have a High School diploma (or equivalent) and 3–6 months of related experience, with a strong emphasis on superior customer service and staying calm under pressure. Ability to work varying shifts, including nights and weekends, is valued.