Front Desk Leader - Guest Experience Champion

Concord Hospitality Enterprises; Hasbrouck Heights (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted hotel stays

Extensive training and development

Performance-based bonuses

Job summary

Concord Hospitality Enterprises is seeking a Front Desk / Guest Care Manager in Hasbrouck Heights. This role centers on enhancing guest experiences while leading the front office operations.

Tasks include training and mentoring staff, ensuring excellent service, and maintaining financial controls while promoting a welcoming atmosphere. Candidates with hotel front office leadership experience will excel in this role as they lead a dedicated team committed to service excellence.

Qualifications

• Previous hotel front office leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• A hands-on, proactive leadership style with the ability to coach and motivate a team.
• Financial acumen and experience with hotel systems strongly preferred.
• Commitment to guest service, professionalism, and operational excellence.

Responsibilities

• Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
• Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
• Act as Manager on Duty and provide support across all hotel operations when needed.
• Maintain accurate financial controls, reporting, and compliance with cash handling procedures.

Skills

Leadership

Communication

Problem-solving

Organization

Customer service

Job description

Concord Hospitality Enterprises is seeking a Front Desk / Guest Care Manager in Hasbrouck Heights. This role centers on enhancing guest experiences while leading the front office operations.

Tasks include training and mentoring staff, ensuring excellent service, and maintaining financial controls while promoting a welcoming atmosphere. Candidates with hotel front office leadership experience will excel in this role as they lead a dedicated team committed to service excellence.