Guest Services Specialist | Hospitality Front Desk

Tapestry Conshohocken; Hasbrouck Heights (NJ); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Health Insurance

Life insurance

Disability options

401(k) matching

Discounted room rates

Job summary

Concord Hospitality's Holiday Inn Hasbrouck Heights in Hasbrouck Heights, NJ is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure.

You will deliver proactive, responsive service, manage guest concerns, and stay knowledgeable about the hotel brand and offers while maintaining professionalism in a fast-paced environment. This on-site, full-time role emphasizes outstanding hospitality and teamwork.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Skills

Strong interpersonal and communication

Multitasking in fast-paced environment

Detail-oriented

Organizational skills

Flexibility for varied shifts

Education

High school diploma or equivalent

Job description

Concord Hospitality's Holiday Inn Hasbrouck Heights in Hasbrouck Heights, NJ is seeking a Front Desk Clerk or Guest Services Clerk to be the hub of guest interaction from arrival to departure.

You will deliver proactive, responsive service, manage guest concerns, and stay knowledgeable about the hotel brand and offers while maintaining professionalism in a fast-paced environment. This on-site, full-time role emphasizes outstanding hospitality and teamwork.