OEM Front Desk Mgr

Holiday-In; Hasbrouck Heights (NJ); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Medical insurance

401(k) with match

Tuition assistance

Discounted stays

Training & development

Bonus eligibility

Job summary

Concord Hospitality is seeking a Front Desk / Guest Care Manager for the Holiday Inn Hasbrouck Heights in Hasbrouck Heights, NJ. You will lead front desk operations, coach a team, and ensure a memorable guest experience while upholding brand standards.

As a leader, you will train, supervise, and empower associates, coordinate with Sales and GM to optimize revenue, and maintain financial controls. This role offers comprehensive benefits and career development opportunities.

Qualifications

• Hotel front office leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• Hands-on, proactive leadership with coaching ability.
• Financial acumen and experience with hotel systems preferred.
• Commitment to guest service, professionalism, and operational excellence.

Responsibilities

• Lead all front desk operations and ensure superb guest service.
• Model responsiveness, professionalism, and guest-focused approach.
• Train and mentor staff in check-in/check-out, reservations, and service procedures.
• Empower associates to deliver excellent service and recognize success.
• Act as Manager on Duty and support other hotel operations as needed.
• Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
• Oversee scheduling, payroll, recruiting, training, and front office development.
• Maintain financial controls, reporting, and cash-handling compliance.
• Monitor quality standards through regular inspections of guest rooms and spaces.
• Promote a safe, compliant work environment and address hazards proactively.
• Support preventive maintenance and property upkeep.

Skills

Front office leadership

Communication

Organizational skills

Problem solving

Leadership

Financial acumen

Hotel systems

Guest service

Tools

Hotel systems

Job description

Holiday Inn Hasbrouck Heights
Hasbrouck Heights, NJ 07604, USA

• On-site
• Front Office
• Full-Time
• Requisition #: OEMFR064165

Description

Concord Hospitality is hiring a Front Desk / Guest Care Manager to lead our front office operations and ensure an exceptional guest experience. This role is at the hub of the hotel, with the most interaction with our guests. As a leader, you will inspire, coach, and empower your team to deliver outstanding service while upholding Concord and brand standards. If you enjoy engaging with others, leading a team, and take pride in creating memorable guest experiences, this role is perfect for you! Many of our Front Office Managers advance within a couple of years to Assistant General Manager roles.

As a Concord Leader you will be responsible to:

• Inspire greatness in your team.
• Encourage and support associates to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.

Responsibilities:

• Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
• Personally model responsiveness, professionalism, and a proactive guest-focused approach.
• Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
• Empower associates to deliver excellent service and recognize them for success.
• Act as Manager on Duty and provide support across all hotel operations when needed.
• Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
• Oversee scheduling, payroll, recruiting, training, and development of front office staff.
• Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
• Monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas.
• Promote a safe, secure, and compliant work environment while addressing potential hazards proactively.
• Support preventive maintenance and ensure the physical property is well-maintained.

Qualifications:

• Previous hotel front office leadership experience preferred.
• Strong communication, organization, and problem-solving skills.
• A hands-on, proactive leadership style with the ability to coach and motivate a team.
• Financial acumen and experience with hotel systems strongly preferred.
• Commitment to guest service, professionalism, and operational excellence.

Benefits (Full-Time Associates Only):

• Competitive wages
• Comprehensive medical, dental, vision, life, and disability insurance
• 401(k) with company match
• Tuition assistance
• Discounted hotel stays
• Extensive training and career development opportunities
• Performance-based bonus eligibility

Why Concord?

Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.

We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.” We are Concord!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.