Front Desk Leader: Flexible Guest Experience Manager

Fairfield Inn & Suites Stony Creek, VA; Stony Creek (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fairfield Inn Stony Creek, VA is seeking a Driven Guest Service Manager to supervise the front desk, manage schedules and ensure efficient administrative tasks. Responsibilities include responding to guest inquiries, maintaining records, and collaborating with departments to keep operations running smoothly.

The ideal candidate will have 3+ years in front desk management, strong customer service skills, and the ability to work evenings, weekends, and holidays.

Qualifications

• 3+ years in front desk management
• Excellent communication and customer service skills
• Strong organizational and time management abilities
• Ability to work evenings, weekends, and holidays
• Proficiency in Microsoft Office and hotel software

Responsibilities

• Supervise front desk staff and manage schedules
• Ensure accurate, efficient administrative tasks
• Respond to guest inquiries and handle complaints
• Maintain guest records and reservations
• Collaborate with other departments to ensure smooth operations
• Manage front desk budget within constraints

Skills

Front desk management

Guest service

Staff supervision

Scheduling

Budget management

Training

Education

Bachelor's in hospitality management

High school diploma

Tools

Microsoft Office

Hotel management software

Job description

Fairfield Inn Stony Creek, VA is seeking a Driven Guest Service Manager to supervise the front desk, manage schedules and ensure efficient administrative tasks. Responsibilities include responding to guest inquiries, maintaining records, and collaborating with departments to keep operations running smoothly.

The ideal candidate will have 3+ years in front desk management, strong customer service skills, and the ability to work evenings, weekends, and holidays.