Guest Experience Leader - Front Office & Ops

Fairfield Inn & Suites; Virginia Beach (VA); On-site; USD 52,000 - 74,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Fairfield Inn & Suites in Virginia Beach is seeking a Hotel Front Manager to serve as the General Manager’s top operations liaison, ensuring smooth daily hotel functioning and an outstanding guest experience.

You will train and supervise staff, plan schedules, monitor performance, and lead initiatives to improve service quality while upholding brand standards. The role requires flexibility, leadership, and a proactive approach to guest concerns.

Qualifications

• Hotel Management degree or equivalent required.
• Experience in hotel front office and supervising staff preferred.
• Ability to train and develop associates and lead by example.

Responsibilities

• Assist in training new associates and newly promoted associates.
• Plan, schedule, and direct associate workload.
• Review time and attendance for direct reports.
• Conduct staff meetings and ensure SOPs are followed.
• Support General Manager and counseling of associates.
• Fulfils Manager on Duty shifts and oversees guest service continuity.
• Participate in revenue management initiatives to meet occupancy and ADR goals.
• Aim to increase guest satisfaction through service quality and teamwork.
• Address guest complaints promptly and develop improvement plans.
• Maintain orientation for new team members and explain service standards.
• Ensure key control procedures and brand service culture are followed.
• Remain visible and approachable to guests and staff at all times.

Skills

Interpersonal skills

Effective communication

Time management

Problem solving

Guest relations

Leadership

Negotiation

Team collaboration

Education

Hotel Management

One-year hotel/management experience preferred

Equivalent education/experience

Tools

Computer skills

MS Office

Job description

Fairfield Inn & Suites in Virginia Beach is seeking a Hotel Front Manager to serve as the General Manager’s top operations liaison, ensuring smooth daily hotel functioning and an outstanding guest experience.

You will train and supervise staff, plan schedules, monitor performance, and lead initiatives to improve service quality while upholding brand standards. The role requires flexibility, leadership, and a proactive approach to guest concerns.