Guest Experience Agent — Front Desk

Essex Hotel Management; Virginia, Northern (MN, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

The Fairfield Inn and Suites Stony Creek, managed by Essex Hotel Management, is seeking a DRIVEN Guest Service Agent for the front desk team in a hospitality setting. You will be the first point of contact for guests, delivering exceptional service and ensuring a positive stay.

You will greet guests, process check-ins/outs, respond to inquiries, provide local recommendations, and assist with administrative tasks while maintaining a clean front desk area. Prior hospitality experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Check guests in and out with accuracy and efficiency.
• Answer phone calls and respond to emails professionally.
• Provide information on amenities, services, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean, organized front desk area.
• Assist with administrative tasks as needed.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Fairfield Inn and Suites Stony Creek, managed by Essex Hotel Management, is seeking a DRIVEN Guest Service Agent for the front desk team in a hospitality setting. You will be the first point of contact for guests, delivering exceptional service and ensuring a positive stay.

You will greet guests, process check-ins/outs, respond to inquiries, provide local recommendations, and assist with administrative tasks while maintaining a clean front desk area. Prior hospitality experience is helpful.