Front Desk Experience Manager

Essex Hotel Management; Virginia; Hybride; USD 42 000 - 60 000; Plein temps

Résumé du poste

Essex Hotel Management oversees the Fairfield Inn Stony Creek, currently seeking a DRIVEN Guest Service Manager to lead the front desk operations. You will supervise staff, schedule shifts, handle guest inquiries, and ensure accurate administrative tasks are completed with care.

You will train team members, coordinate with other departments, and monitor the front desk budget to stay within limits while delivering outstanding guest experiences.

Qualifications

• High school diploma or equivalent; bachelor's degree preferred.
• 3+ years of front desk management experience.
• Excellent communication and customer service skills.
• Strong organizational and time management abilities.
• Ability to work under pressure and handle multiple tasks.

Responsabilités

• Supervise front desk staff and manage schedules.
• Ensure accurate and efficient administrative tasks.
• Respond to guest inquiries and complaints professionally.
• Maintain guest records and reservations accurately.
• Keep the front desk organized and well stocked.
• Train new staff and provide ongoing support.
• Collaborate with other departments to meet guest needs.
• Manage the front desk budget within constraints.

Connaissances

Customer service

Communication

Organization

Time management

Multitasking

Formation

High school diploma or equivalent

Bachelor's degree in hospitality management or related field

Outils

Microsoft Office

Hotel management software

Description du poste

Essex Hotel Management oversees the Fairfield Inn Stony Creek, currently seeking a DRIVEN Guest Service Manager to lead the front desk operations. You will supervise staff, schedule shifts, handle guest inquiries, and ensure accurate administrative tasks are completed with care.

You will train team members, coordinate with other departments, and monitor the front desk budget to stay within limits while delivering outstanding guest experiences.