Guest Service Agent

Essex Hotel Management; Virginia, Northern (MN, KY); Hybrid; USD 21,000 - 28,000; Full time

Job summary

The Fairfield Inn and Suites Stony Creek, managed by Essex Hotel Management, is seeking a DRIVEN Guest Service Agent for the front desk team in a hospitality setting. You will be the first point of contact for guests, delivering exceptional service and ensuring a positive stay.

You will greet guests, process check-ins/outs, respond to inquiries, provide local recommendations, and assist with administrative tasks while maintaining a clean front desk area. Prior hospitality experience is helpful.

Qualifications

• High school diploma or equivalent required.
• Prior experience in customer service or hospitality preferred.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greet guests with a warm, welcoming demeanor.
• Check guests in and out with accuracy and efficiency.
• Answer phone calls and respond to emails professionally.
• Provide information on amenities, services, and local attractions.
• Handle guest complaints and resolve issues promptly.
• Maintain a clean, organized front desk area.
• Assist with administrative tasks as needed.

Skills

Communication

Interpersonal skills

Multitasking

Attention to detail

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Description

The Fairfield Inn and Suites Stony Creek, managed by Essex Hotel Management, is currently seeking a DRIVEN Guest Service Agent.

As the first point of contact for our guests, the Front Desk Agent is responsible for providing exceptional customer service and ensuring a positive experience for all who visit our establishment.

Responsibilities:

• Greet guests and visitors with a warm and welcoming demeanor
• Check guests in and out of the hotel, ensuring accuracy of information and timely processing
• Answer phone calls and respond to emails in a timely and professional manner
• Provide information about hotel amenities, services, and local attractions
• Handle guest complaints and resolve issues in a timely and effective manner
• Maintain a clean and organized front desk area
• Assist with administrative tasks as needed

What are we looking for?

• Dedicated to finding solutions that work
• Responsive to our partners, our team members, and our guests
• Integrity defines everything we do by taking ownership of our actions and holding ourselves accountable
• Value-Oriented - we value diversity, relationships, and performance
• Engaged - we care about the work we do and the people we work with
• Nimble - we strive to be flexible and innovative

Essex Hotel Management, LLC is committed to fostering an inclusive and diverse workplace, where equal opportunity is extended to all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other status protected by the laws or regulations in the locations where we operate.

Requirements

• High school diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize tasks effectively
• Strong attention to detail and accuracy
• Proficient in Microsoft Office and other computer programs
• Ability to work a flexible schedule, including weekends and holidays