Neurosurgery Front Desk Specialist – Patient Experience

Jefferson Health; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Short-term disability

Long-term disability

Flexible spending accounts

Retirement plans

Tuition assistance

Voluntary benefits

Job summary

Jefferson Health in Bucks County, PA is seeking a Patient Services Associate I to join the Neurosurgery team. You will be the front desk face, greeting patients, verifying demographics and insurance, and coordinating arrival and departure activities.

Responsibilities include processing check-in/out via EPIC, ensuring HIPAA compliance, guiding patients to exam rooms, and supporting a smooth patient flow. The role prioritizes courteous service and teamwork in a busy outpatient setting.

Qualifications

• Must be able to communicate courteously with patients and visitors.
• Willingness to provide and support a positive Jefferson Experience for all patients and visitors.
• Ability to complete multiple tasks and work under pressure.
• Ability to maintain confidentiality of patient information.

Responsibilities

• Interacts with co-workers, visitors, and other staff consistent with Jefferson values.
• Processes check in and/or check out, point of service activities and/or scheduling of patient appointments via EPIC.
• Greets and interacts with patients/visitors in a professional manner, on phone or in person.
• Maintains efficient flow of practice and escalates patient and/or provider concerns as appropriate.
• Adheres to HIPAA privacy and security requirements.
• Other duties as requested or assigned.

Skills

Courteous communication

Multi-tasking

Confidentiality

Customer service

Tools

EPIC

Job description

Jefferson Health in Bucks County, PA is seeking a Patient Services Associate I to join the Neurosurgery team. You will be the front desk face, greeting patients, verifying demographics and insurance, and coordinating arrival and departure activities.

Responsibilities include processing check-in/out via EPIC, ensuring HIPAA compliance, guiding patients to exam rooms, and supporting a smooth patient flow. The role prioritizes courteous service and teamwork in a busy outpatient setting.