Front Desk Lead & Patient Experience Specialist

NYU Langone Hospitals; West Palm Beach (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

NYU Langone Florida seeks a Secretary II to support West Palm Beach ASC operations on the day shift. You will welcome patients, handle intake, schedule appointments, and perform front desk duties while training new staff. The role emphasizes patient experience, privacy, and accurate data entry within Epic and related systems.

The position requires a high school diploma and strong organizational skills, with a focus on professional communication and teamwork in a busy outpatient setting.

Qualifications

• High School diploma or equivalent required.
• Strong front-desk and receptionist experience preferred.
• Excellent organizational, interpersonal and communication skills.

Responsibilities

• Greet patients and manage intake, registration and forms.
• Schedule appointments and manage daily calendars to optimize provider time.
• Maintain patient records and ensure HIPAA compliance.

Skills

Front desk leadership

Training & onboarding

Customer service

Communication

HIPAA compliance

Tools

Epic

Check Mate kiosks

Patient Secure

Job description

NYU Langone Florida seeks a Secretary II to support West Palm Beach ASC operations on the day shift. You will welcome patients, handle intake, schedule appointments, and perform front desk duties while training new staff. The role emphasizes patient experience, privacy, and accurate data entry within Epic and related systems.

The position requires a high school diploma and strong organizational skills, with a focus on professional communication and teamwork in a busy outpatient setting.