Front Desk Lead: Patient Experience & Ops Leader

Fredericksburg Christian Health; Fredericksburg (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fredericksburg Christian Health Center in Fredericksburg, VA seeks a Front Desk Lead to supervise front-office operations and ensure smooth patient flow. You will guide reception staff, manage check-in/check-out, and coordinate scheduling while maintaining HIPAA-compliant processes and a welcoming environment.

Responsibilities include training, policy adherence, and serving as a key liaison among front desk, clinical teams, and operations leadership.

Qualifications

• Proficient in Epic and primary care experience required.
• Strong leadership, training, and staff coordination abilities.
• Excellent front-desk and patient-service skills with HIPAA awareness.

Responsibilities

• Provide daily leadership and direction to front-desk staff.
• Oversee check-in/check-out, scheduling, referrals, and registrations.
• Monitor workflow, train new staff, and ensure service quality.
• Coordinate with clinical teams and report operational concerns.
• Maintain professional, welcoming patient experience and environment.

Skills

Leadership

Customer service

Communication

Organizational skills

Problem-solving

Teamwork

HIPAA compliance

Education

High school diploma

Associates or admin training preferred

Tools

Epic

EHR systems

Job description

Fredericksburg Christian Health Center in Fredericksburg, VA seeks a Front Desk Lead to supervise front-office operations and ensure smooth patient flow. You will guide reception staff, manage check-in/check-out, and coordinate scheduling while maintaining HIPAA-compliant processes and a welcoming environment.

Responsibilities include training, policy adherence, and serving as a key liaison among front desk, clinical teams, and operations leadership.