Patient-Focused Medical Receptionist & Referral Coordinator

Fredericksburg Christian Health; Fredericksburg (VA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Life Insurance

IRA

Paid Time Off (PTO)

Job summary

Fredericksburg Christian Health Center is seeking an energetic Medical Receptionist/Referral Coordinator to be the first point of contact for patients and to manage referrals to outside specialists and services.

The ideal candidate has at least two years of experience in a busy medical office, strong computer skills, and is comfortable handling competing priorities in a fast-paced environment. Bilingual candidates are a plus.

Qualifications

• At least 2 years of customer service experience.
• At least 2 years of computer skills.
• At least 1 year of medical terminology experience.
• Prior referral coordination or insurance authorization experience preferred.
• Bilingual preferred.

Responsibilities

• Check patients in and out.
• Provide new patients with forms and applications.
• Scan insurance cards and update as needed.
• Check insurance eligibility before appointments are scheduled.
• Collect and process patient payments; maintain and reconcile cash drawer.
• Answer phones and assist patients at the window with pickups or questions.
• Make follow-up appointments and manage the clinic appointment schedule for all providers.
• Maintain and update scheduling protocols.
• Receive indigent care applications.
• Scan documents into patient charts.
• Process incoming faxes.
• Reconcile end-of-day financials and print daily reports.
• Maintain and update application forms and clinic protocols.
• Add supplies and funds to the postage machine.
• Serve as liaison between patients and the billing department.
• Process outgoing referrals to specialists, imaging, labs, and outside services.
• Verify insurance authorization and prior authorization requirements for referrals.
• Track referral status from initiation through completion; follow up on outstanding referrals.
• Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues.
• Document referral activity accurately in the EHR.
• Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately.
• Assist patients with understanding referral and authorization requirements.
• Perform other duties as assigned by the Practice Manager or providers.

Skills

Customer service

Computer skills

Medical terminology

Bilingual

Job description

Fredericksburg Christian Health Center is seeking an energetic Medical Receptionist/Referral Coordinator to be the first point of contact for patients and to manage referrals to outside specialists and services.

The ideal candidate has at least two years of experience in a busy medical office, strong computer skills, and is comfortable handling competing priorities in a fast-paced environment. Bilingual candidates are a plus.