Front Desk Lead, Patient Access & Training

Fair Haven Community Health Care; New Haven (CT); On-site; USD 24,796 - 38,572; Full time

Benefits offered by this job

Major medical benefits

Paid holidays

Paid time off

Tuition reimbursement

AFLAC plan

Job summary

Fair Haven Community Health Care is seeking a Site Front Desk Lead to ensure efficient, patient‑centered service at our front desk. You will coordinate workflows, train staff, and support access processes across multiple FHCHC sites.

Ideal candidates bring 2–3 years of patient access experience, strong communication skills, and a commitment to process improvement without direct supervisory authority. Willingness to work across locations and shifts is essential.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Minimum of two to three years of patient access, medical front desk, or related experience.
• Strong understanding of medical office procedures, insurance verification, and patient billing.
• Excellent communication, organizational, and problem‑solving skills.
• Demonstrated ability to lead by influence, train staff, and support process improvement without direct supervisory authority.
• Must be willing to work in various locations and various shifts.

Responsibilities

• Perform registration, check‑in/check‑out, scheduling, and insurance verification across workflows.
• Lead front desk operations to ensure smooth patient flow and timely issue resolution.
• Collaborate with Patient Access leadership to optimize processes and standardize procedures.
• Mentor front desk staff and support onboarding and training.
• Train all new front desk staff on workflows, systems, and service expectations.
• Guide patients to FHCHC services and assist with self‑pay or Sliding Scale Programs when eligible.
• Monitor patient flow, manage walk‑ins, late arrivals, and no‑shows.

Skills

Front desk operations

Staff training

Patient flow management

Communication

Education

High school diploma

Associate degree preferred

Job description

Fair Haven Community Health Care is seeking a Site Front Desk Lead to ensure efficient, patient‑centered service at our front desk. You will coordinate workflows, train staff, and support access processes across multiple FHCHC sites.

Ideal candidates bring 2–3 years of patient access experience, strong communication skills, and a commitment to process improvement without direct supervisory authority. Willingness to work across locations and shifts is essential.