Patient Access & Care Coordinator

Hanger, Inc.; Fredericksburg (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

PTO including vacation and sick time

Medical, Dental, Vision benefits

401k Savings

Job summary

Hanger, Inc. in Fredericksburg, VA seeks a friendly front desk receptionist to ensure a smooth patient and staff experience. You will greet patients, verify demographics and insurance, handle payments, and support scheduling and records management.

The ideal candidate will have strong communication skills, computer proficiency, and a patient‑centered approach. Medical front office experience is preferred, with on‑site work at our clinic.

Qualifications

• High school diploma or equivalent.
• Talent Sorter assessment used in the selection process.
• Less than one year of customer service or front office experience.
• Receptionist experience or medical front office experience preferred.
• Must have or be eligible to obtain a valid driver's license.

Responsibilities

• Greet patients and provide wait-time information at the front desk.
• Verify demographics and insurance at check-in; handle walk-ins.
• Collect patient payments including deductibles, copays, and co-insurance.
• Schedule follow-up appointments including cast/measure, delivery and care plans.
• Serve as liaison for patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain required patient information.
• Maintain accurate and complete electronic health records.

Skills

Communication skills

Computer proficiency

Typing 30 wpm

Customer service

Education

High school diploma

Tools

Windows OS

Microsoft Office

Email/CRM tools

Job description

Hanger, Inc. in Fredericksburg, VA seeks a friendly front desk receptionist to ensure a smooth patient and staff experience. You will greet patients, verify demographics and insurance, handle payments, and support scheduling and records management.

The ideal candidate will have strong communication skills, computer proficiency, and a patient‑centered approach. Medical front office experience is preferred, with on‑site work at our clinic.