Front Desk Patient Experience Leader

Atlantic Vision Partners; Norfolk (VA); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Paid Training & Career Development

Growth & Advancement Opportunities

Supportive Team Environment

Competitive Benefits Package

Tuition Reimbursement Opportunities

Employee Eyewear Discounts

Referral Bonus Program

Job summary

SEES Group is seeking a Patient Experience Lead to oversee front desk operations in our ophthalmology practice. You will guide the front desk team, ensure smooth patient check-in/check-out, and coordinate scheduling and insurance verification to deliver an exceptional patient experience.

The role requires mentoring staff, developing front desk policies, and maintaining HIPAA compliance while collaborating with the Practice Manager to improve efficiency and patient satisfaction.

Qualifications

• Experience leading front desk teams and coordinating patient flow.
• Knowledge of HIPAA and patient privacy regulations.
• Experience with insurance verification and claims processes.
• Ability to train and mentor staff and set front desk policies.
• Excellent communication and organizational skills.

Responsibilities

• Oversee front desk operations and patient check-in/check-out.
• Mentor the Patient Experience Coordinator I and II.
• Ensure scheduling, registration, and insurance verification run smoothly.
• Develop and implement front desk policies to improve workflow.
• Escalate and resolve patient concerns while upholding HIPAA.

Skills

Front desk leadership

Training & mentoring

HIPAA compliance

Insurance verification

Customer service

Microsoft Office

Education

CHAA or CPSS certification

Tools

Microsoft Office

Job description

SEES Group is seeking a Patient Experience Lead to oversee front desk operations in our ophthalmology practice. You will guide the front desk team, ensure smooth patient check-in/check-out, and coordinate scheduling and insurance verification to deliver an exceptional patient experience.

The role requires mentoring staff, developing front desk policies, and maintaining HIPAA compliance while collaborating with the Practice Manager to improve efficiency and patient satisfaction.