Front Office Lead — Patient Experience & Operations

Ocular Partners, Inc.; Oak Lawn (IL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with match

HSA/FSA

Telemedicine

Generous PTO

Employee discounts

Employee assistance program

Job summary

Ocular Partners, Inc. in Oak Lawn, IL seeks a Front Desk Lead to coordinate daily front desk operations, supervise staff, and ensure accurate scheduling and patient flow.

This role blends administrative leadership with compliance to HIPAA and healthcare regulations, while delivering exceptional patient service. Responsibilities include managing check-in/out, verification of insurance, co-pays, and appointment recalls, training new staff, resolving escalated patient concerns, and collaborating

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1-year medical office experience.
• Nextech/ICP experience strongly preferred.
• Strong reliability with good attendance and punctuality.
• Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.

Responsibilities

• Coordinates administrative activities of front desk team.
• Coordinates patient flow between front desk and clinical operations.
• Oversees accurate demographic collections and audits staff activity.
• Troubleshoots daily cash reconciliation and posting issues.
• Coordinates and submits office supply needs for timely ordering.
• Monitors and audits retail sales and product inventory.
• Maintains facility compliance standards.
• Completes medical records requests from patients or outside facilities.
• Coordinates staff scheduling for daily needs.
• Oversees appointment rescheduling queue and reminders.
• Trains and onboarding of new front desk staff.
• Assists with patient chart prep prior to clinic.

Skills

Interpersonal skills

Attention to detail

Multitasking

Communication skills

Customer service

HIPAA awareness

Education

High School Diploma or equivalent

Tools

Nextech/ICP

Job description

Ocular Partners, Inc. in Oak Lawn, IL seeks a Front Desk Lead to coordinate daily front desk operations, supervise staff, and ensure accurate scheduling and patient flow.

This role blends administrative leadership with compliance to HIPAA and healthcare regulations, while delivering exceptional patient service. Responsibilities include managing check-in/out, verification of insurance, co-pays, and appointment recalls, training new staff, resolving escalated patient concerns, and collaborating