Front Office & Patient Experience Specialist

EyeCare Partners; New Bern (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, ensuring a world-class Total Patient Experience. You will handle administrative duties that facilitate smooth check-in/out for patients in a clinical setting.

The role requires strong customer service, basic office software skills, and adherence to HIPAA policies. Prior medical office experience is preferred, with potential for growth within EyeCare Partners' nationwide network.

Qualifications

• Previous medical office experience preferred; ophthalmic experience strongly preferred.
• Minimum of 1 year in a role involving interaction with customers/patients.
• Favorable background check as required by state.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Greet patients warmly and set a welcoming tone for the Total Patient Experience.
• Answer phones promptly and provide courteous service at all times.
• Verify insurance authorizations to ensure accuracy and maintain flow sheets.
• Collect payments according to procedures at checkout.
• Manage patient flow and communicate to maximize efficiency and service quality.
• Complete daily reconciliations and close out cash drawer.

Skills

Customer service

Phone etiquette

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Job description

EyeCare Partners is seeking a Front Office Specialist to be the first point of contact, ensuring a world-class Total Patient Experience. You will handle administrative duties that facilitate smooth check-in/out for patients in a clinical setting.

The role requires strong customer service, basic office software skills, and adherence to HIPAA policies. Prior medical office experience is preferred, with potential for growth within EyeCare Partners' nationwide network.