Front Desk Lead - Patient Experience

HealthCARE Express; Oklahoma City (OK); Vor Ort; USD 23.000 - 26.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Life insurance

Short- and long-term disability

Accident and critical illness coverage

Benefit Time Off (BTO)

Bereavement leave

Zusammenfassung

HealthCARE Express in Oklahoma City seeks a friendly front desk professional to greet patients, verify information, and keep the check-in process running smoothly. This is a full-time Director of First Impressions role, a pivotal contact point for patients starting their visit.

You will handle phones, insurance verification, payments, and patient inquiries with confidentiality and courtesy, while supporting a fast-paced clinic environment and cross-training in related areas as needed.

Qualifikationen

• Experience in medical front desk or similar role.
• Ability to verify information and insurance and handle confidentiality (HIPAA).
• Strong customer service mindset and reliable, organized.

Aufgaben

• Greet and check in patients, verify information and insurance, answer phones, collect payments, scan documents, and help with patient questions and requests.
• Keep patient information accurate, maintain confidentiality, keep forms and supplies stocked, and ensure the front desk runs smoothly.

Kenntnisse

Customer service

Communication

HIPAA compliance

Multitasking

Jobbeschreibung

HealthCARE Express in Oklahoma City seeks a friendly front desk professional to greet patients, verify information, and keep the check-in process running smoothly. This is a full-time Director of First Impressions role, a pivotal contact point for patients starting their visit.

You will handle phones, insurance verification, payments, and patient inquiries with confidentiality and courtesy, while supporting a fast-paced clinic environment and cross-training in related areas as needed.