Guest Experience Specialist - Front Desk

Healthcare Express; Shreveport (LA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Life Insurance

Short Term Disability

Long Term Disability

Accident & Critical Illness coverage

Benefit Time Off

Bereavement Leave

Job summary

HealthCARE Express is seeking a friendly and organized Director of First Impressions to greet patients, verify information, and support the front desk operations. You will answer phones, assist with questions, verify insurance, and handle cashier duties with confidentiality in a HIPAA-compliant environment.

The role emphasizes teamwork, strong communication, and basic computer skills as you help maintain patient records and assist in other areas as needed.

Qualifications

• Friendly, professional, and organized with strong communication.
• Experience in medical or clinical settings and HIPAA knowledge is a plus.
• Willingness to learn and a team-first mindset.
• Basic computer skills and comfortable handling patient information.

Responsibilities

• Greet patients and verify information in our computer system
• Answer phone calls promptly and courteously
• Assist patients with questions and address concerns professionally
• Verify insurance and maintain accurate patient account information
• Perform cashiering duties, post charges, and provide receipts
• Scan patient documents and reports into the system
• Monitor and replenish clinic forms and front desk supplies
• Maintain strict confidentiality of patient information and follow HIPAA requirements
• Work professionally with patients, providers, and fellow team members
• Cross-train and assist in other areas as needed
• Take initiative and identify opportunities to help the clinic and team succeed
• Support HealthCARE Express' mission, vision, and values in everything you do

Skills

Communication skills

Customer service

Basic computer skills

Team player

Job description

HealthCARE Express is seeking a friendly and organized Director of First Impressions to greet patients, verify information, and support the front desk operations. You will answer phones, assist with questions, verify insurance, and handle cashier duties with confidentiality in a HIPAA-compliant environment.

The role emphasizes teamwork, strong communication, and basic computer skills as you help maintain patient records and assist in other areas as needed.