Intake & Scheduler Lead — Front Desk Expert

NYU Langone Health; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Secretary II - Intake/Scheduler (FGP) in Manhattan. The role performs front-end administrative duties, greets patients, handles calls, schedules appointments, and supports onboarding of new hires. The position emphasizes accuracy, HIPAA compliance, and delivering a positive patient experience.

The candidate will train front desk staff, manage patient records in Epic, and assist with pre-authorizations, ensuring smooth patient flow and timely service delivery.

Qualifications

• High School diploma is required.
• Three years of relevant medical clerical experience.
• Knowledge of medical terminology.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communications skills required.

Responsibilities

• Greet patients professionally in person and over the phone.
• Answer patient questions and route to appropriate contact.
• Optimize provider schedules and patient access with scheduling templates.
• Promote a positive patient experience in all interactions.
• Verify insurance information and schedule/bill for services.

Skills

Organizational skills

Interpersonal skills

Communication skills

Education

High School diploma

Tools

Epic

Check Mate kiosks

MyChart

Job description

NYU Langone Health is seeking a Secretary II - Intake/Scheduler (FGP) in Manhattan. The role performs front-end administrative duties, greets patients, handles calls, schedules appointments, and supports onboarding of new hires. The position emphasizes accuracy, HIPAA compliance, and delivering a positive patient experience.

The candidate will train front desk staff, manage patient records in Epic, and assist with pre-authorizations, ensuring smooth patient flow and timely service delivery.