Front Desk Lead - Overnight Guest Experience

TOWNEPLACE SUITES - LEXINGTON PARK; Lexington Park (MD); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Quarterly bonus

Paid time off

401k with employer match

DailyPay available

Hotel discounts

Job summary

LBA Hospitality is seeking a Front Desk Associate for a TownePlace Suites in Lexington Park to provide warm guest service and efficient front office support. You will greet guests, check them in/out, and promote hotel services across shifts.

Responsibilities include handling reservations, using the PMS, balancing daily transactions, and maintaining a welcoming lobby environment while ensuring safety and guest satisfaction.

Qualifications

• Greet and register guests, provide room assignments and accommodate special requests.
• Promote and sell hotel services and amenities to guests.
• Identify sales leads during guest interactions and report to management.

Responsibilities

• Greet and register guests, assign rooms and safeguard guest privacy.
• Promote services/amenities and encourage repeat bookings.
• Be aware of sales leads and relay information to the appropriate contact.
• Balance cash, checks and miscellaneous transactions at shift end.
• Learn and use the PMS system and maintain a clean, professional lobby.

Skills

Guest service

Customer communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality is seeking a Front Desk Associate for a TownePlace Suites in Lexington Park to provide warm guest service and efficient front office support. You will greet guests, check them in/out, and promote hotel services across shifts.

Responsibilities include handling reservations, using the PMS, balancing daily transactions, and maintaining a welcoming lobby environment while ensuring safety and guest satisfaction.