Front Desk Lead — Member Experience Champion

GOLD; San Marcos (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

GOLD'S GYM in San Marcos is seeking a Front Desk Lead to warmly greet members, manage check-ins, and support gym operations. You will assist with member requests, class sign-ins, and retail transactions while maintaining a welcoming atmosphere and professional front desk standards.

The role emphasizes strong communication, multitasking, and a proactive approach to member onboarding and service excellence. This on-site position requires flexible hours and teamwork.

Qualifications

• Minimum 2 years in service industry with strong customer interaction.
• Proficiency with POS systems and relevant software; quick to learn new tools.
• Experience in boutique fitness operations or management is a strong plus.
• Excellent communication, time management and multitasking abilities.

Responsibilities

• Greet members and guests warmly; direct them and manage front desk operations.
• Check-in members, register guests, and assist with class sign-ins via app.
• Handle phone inquiries, take messages, and escalate to management as needed.
• Assist with memberships, sales, and retail/concession operations.
• Maintain front desk cleanliness and report maintenance or safety concerns.

Skills

POS systems

Customer service

Sales

Communication skills

Time management

Team player

Adaptability

Fitness knowledge

Education

Boutique fitness experience

Tools

POS software

Membership management

Job description

GOLD'S GYM in San Marcos is seeking a Front Desk Lead to warmly greet members, manage check-ins, and support gym operations. You will assist with member requests, class sign-ins, and retail transactions while maintaining a welcoming atmosphere and professional front desk standards.

The role emphasizes strong communication, multitasking, and a proactive approach to member onboarding and service excellence. This on-site position requires flexible hours and teamwork.