Front Desk Lead: Intake & Scheduling (FGP) - Manhattan

NYU Langone Hospitals; New York (NY); On-site; USD 62,000 - 63,000; Full time

Job summary

NYU Langone Health is seeking a Sec II-Intake/Sched (FGP) for Manhattan, Tisch Ctr Essex Crossing. The role covers front-end administrative tasks, greeting patients, scheduling appointments, and supporting onboarding of new hires within the Faculty Group Practice.

Responsibilities include leading front desk operations, training new staff, managing patient intake and registration, and ensuring HIPAA compliance and accurate data collection in Epic.

Qualifications

• High School diploma required with three years of secretarial/clerical experience.
• Light, accurate keyboarding skills required.
• Excellent organizational, interpersonal and communication skills required.

Responsibilities

• Greets patients professionally in person and on the phone.
• Answers patient questions or refers to appropriate contact.
• Optimizes provider schedules and patient access with efficient scheduling templates.
• Promotes a positive patient experience in all interactions.
• Ensures availability of treatment information by updating patient records.
• Verifies insurance information and collects data needed to schedule and bill services.
• Maintains office inventory and equipment by anticipating supply needs.

Skills

Front desk ops

Patient greeting

Scheduling

Onboarding training

HIPAA knowledge

Customer service

Education

High school diploma

Tools

Epic

MyChart

Check Mate

Job description

NYU Langone Health is seeking a Sec II-Intake/Sched (FGP) for Manhattan, Tisch Ctr Essex Crossing. The role covers front-end administrative tasks, greeting patients, scheduling appointments, and supporting onboarding of new hires within the Faculty Group Practice.

Responsibilities include leading front desk operations, training new staff, managing patient intake and registration, and ensuring HIPAA compliance and accurate data collection in Epic.