Front Desk Lead — Guest Services & Team Mentorship

The Sheraton Palo Alto; Palo Alto (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Job summary

The Sheraton Palo Alto is seeking a Front Desk Supervisor to ensure smooth front desk operations and exceptional guest service. You will supervise staff, handle inquiries, and manage reservations and check-ins efficiently.

Requirements include customer service experience, strong communication, leadership, and familiarity with reservation systems. Flexible shifts including weekends and holidays are required for this role.

Qualifications

• Experience in customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to supervise and mentor staff.
• Proficient with computer systems and reservation software.
• Capable of multi-tasking in a fast-paced hotel setting.
• Detail-oriented with accuracy in transactions and guest data.
• Willingness to work varying shifts, including weekends/holidays.

Responsibilities

• Oversee front desk operations ensuring accurate reservations, check-ins and check-outs.
• Train and supervise front desk staff, providing guidance as needed.
• Respond to guest inquiries and resolve complaints promptly and professionally.
• Maintain knowledge of hotel services to offer accurate information to guests.
• Assist with scheduling staffing levels to ensure adequate coverage.
• Handle cash and card transactions and ensure proper recording.
• Keep front desk area clean, stocked, and organized.

Skills

Customer service

Communication

Leadership

Reservation systems

Multitasking

Attention to detail

Flexibility

Tools

Microsoft Office

Reservation system

Job description

The Sheraton Palo Alto is seeking a Front Desk Supervisor to ensure smooth front desk operations and exceptional guest service. You will supervise staff, handle inquiries, and manage reservations and check-ins efficiently.

Requirements include customer service experience, strong communication, leadership, and familiarity with reservation systems. Flexible shifts including weekends and holidays are required for this role.