Front Desk Supervisor: Elevate Guest Experiences

Coury Hospitality; East Palo Alto (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Coury Hospitality, Hotel Citrine in Palo Alto, seeks a Front Desk Supervisor to balance warmth, energy, and efficiency across both brand styles. You will guide the front desk team to deliver seamless, personalized service and uphold brand standards.

You’ll manage daily operations, handle guest concerns, and coordinate with hotel colleagues to ensure a superior guest experience in a sustainability-minded, design-forward setting.

Qualifications

• Previous Front Desk or hotel guest services experience
• Strong customer service and conflict-resolution skills
• Knowledge of hotel systems (Opera or Lightspeed a plus)
• Basic accounting and cash-handling experience
• Ability to multitask and make sound decisions quickly
• Flexibility to work mornings, evenings, weekends, and holidays as needed

Responsibilities

• Lead by example to deliver seamless, personalized, and brand-aligned guest service
• Supervising, training, and coaching Front Desk Agents to ensure consistent service standards
• Overseeing daily front desk operations, including check-in, check-out, room assignments, and billing accuracy
• Serving as an escalation point for guest concerns and implementing effective, thoughtful service recovery
• Maintaining strong knowledge of hotel offerings, amenities, promotions, and local attractions
• Collaborating closely with the Front Office Manager and cross-functional hotel teams
• Ensuring proper cash handling, key control, and adherence to accounting procedures
• Communicating guest preferences and special requests to relevant departments
• Supporting safety, security, and emergency procedures to ensure a calm and secure guest environment
• Maintaining confidentiality of all guest and hotel information
• Upholding AC and Hotel Citrine brand standards, professional appearance, and Coury Hospitality values

Skills

Leadership

Customer Service

Conflict Resolution

Communication

Tech-savvy

Tools

Opera

Lightspeed

Job description

Coury Hospitality, Hotel Citrine in Palo Alto, seeks a Front Desk Supervisor to balance warmth, energy, and efficiency across both brand styles. You will guide the front desk team to deliver seamless, personalized service and uphold brand standards.

You’ll manage daily operations, handle guest concerns, and coordinate with hotel colleagues to ensure a superior guest experience in a sustainability-minded, design-forward setting.