Front Desk Supervisor

Pacific Hotel Management, LLC; Palo Alto (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Job summary

The Sheraton Palo Alto in Palo Alto, CA is seeking a Front Desk Supervisor to ensure smooth front desk operation and deliver exceptional guest service. You will supervise and mentor staff, manage reservations, check-ins, and respond to inquiries.

The role requires strong leadership, communication, and computer skills (MS Office and reservation systems). You will help schedule staff, handle transactions, and maintain a welcoming, organized front desk.

Qualifications

• Prior experience in a customer service role, preferably in a hotel or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong leadership and supervisory skills.
• Proficiency in computer systems and software, including Microsoft Office and reservation systems.
• Ability to multi-task and prioritize in a fast-paced environment.
• Attention to detail and accuracy in handling guest information and transactions.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Oversee front desk operations, ensuring efficiency and accuracy in processing reservations, check-ins, and check-outs.
• Train and supervise front desk staff, providing guidance and assistance as needed.
• Respond to guest inquiries and complaints, resolving issues promptly and professionally.
• Maintain knowledge of hotel services, amenities, and local attractions to provide accurate and helpful information to guests.
• Assist with scheduling and coordinating staffing levels to ensure adequate coverage.
• Handle cash and credit card transactions, ensuring all transactions are recorded accurately.
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked.

Skills

Customer service

Communication

Leadership

Microsoft Office

Reservation systems

Multitasking

Attention to detail

Flexibility

Tools

Microsoft Office

Reservation systems

Job description

Description of the Role:

The Front Desk Supervisor at The Sheraton Palo Alto is responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to guests. They will supervise and mentor front desk staff, handle guest inquiries and complaints, and ensure all reservations and check-ins are processed efficiently.

Responsibilities:

• Oversee the front desk operations, ensuring efficiency and accuracy in processing reservations, check-ins, and check-outs
• Train and supervise front desk staff, providing guidance and assistance as needed
• Respond to guest inquiries and complaints, resolving issues promptly and professionally
• Maintain knowledge of hotel services, amenities, and local attractions to provide accurate and helpful information to guests
• Assist with scheduling and coordinating staffing levels to ensure adequate coverage
• Handle cash and credit card transactions, ensuring all transactions are recorded accurately
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked

Requirements:

• Prior experience in a customer service role, preferably in a hotel or hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and supervisory skills
• Proficiency in computer systems and software, including Microsoft Office and reservation systems
• Ability to multi-task and prioritize in a fast-paced environment
• Attention to detail and accuracy in handling guest information and transactions
• Flexibility to work varying shifts, including weekends and holidays

Benefits:

• Competitive compensation at $24 per hour
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and sick leave

About the Company:

The Sheraton Palo Alto is a premier hotel located in the heart of Palo Alto, California. Known for its exceptional service and luxurious amenities, the hotel is a preferred choice for both business and leisure travelers. With its prime location near major Silicon Valley companies and renowned attractions, The Sheraton Palo Alto offers a vibrant and fulfilling work environment. Join our team and be a part of delivering unforgettable experiences to our valued guests.