Front Desk Supervisor

The Sheraton Palo Alto; Palo Alto (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) retirement plan

Paid vacation and sick leave

Job summary

The Sheraton Palo Alto is seeking a Front Desk Supervisor to ensure smooth front desk operations and exceptional guest service. You will supervise staff, handle inquiries, and manage reservations and check-ins efficiently.

Requirements include customer service experience, strong communication, leadership, and familiarity with reservation systems. Flexible shifts including weekends and holidays are required for this role.

Qualifications

• Experience in customer service, preferably in hospitality.
• Strong communication and interpersonal skills.
• Ability to supervise and mentor staff.
• Proficient with computer systems and reservation software.
• Capable of multi-tasking in a fast-paced hotel setting.
• Detail-oriented with accuracy in transactions and guest data.
• Willingness to work varying shifts, including weekends/holidays.

Responsibilities

• Oversee front desk operations ensuring accurate reservations, check-ins and check-outs.
• Train and supervise front desk staff, providing guidance as needed.
• Respond to guest inquiries and resolve complaints promptly and professionally.
• Maintain knowledge of hotel services to offer accurate information to guests.
• Assist with scheduling staffing levels to ensure adequate coverage.
• Handle cash and card transactions and ensure proper recording.
• Keep front desk area clean, stocked, and organized.

Skills

Customer service

Communication

Leadership

Reservation systems

Multitasking

Attention to detail

Flexibility

Tools

Microsoft Office

Reservation system

Job description

Description of the Role:

The Front Desk Supervisor at The Sheraton Palo Alto is responsible for ensuring the smooth operation of the front desk and providing exceptional customer service to guests. They will supervise and mentor front desk staff, handle guest inquiries and complaints, and ensure all reservations and check-ins are processed efficiently.

Responsibilities

• Oversee the front desk operations, ensuring efficiency and accuracy in processing reservations, check-ins, and check-outs
• Train and supervise front desk staff, providing guidance and assistance as needed
• Respond to guest inquiries and complaints, resolving issues promptly and professionally
• Maintain knowledge of hotel services, amenities, and local attractions to provide accurate and helpful information to guests
• Assist with scheduling and coordinating staffing levels to ensure adequate coverage
• Handle cash and credit card transactions, ensuring all transactions are recorded accurately
• Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked

Requirements

• Prior experience in a customer service role, preferably in a hotel or hospitality industry
• Excellent communication and interpersonal skills
• Strong leadership and supervisory skills
• Proficiency in computer systems and software, including Microsoft Office and reservation systems
• Ability to multi-task and prioritize in a fast-paced environment
• Attention to detail and accuracy in handling guest information and transactions
• Flexibility to work varying shifts, including weekends and holidays

Benefits

• Competitive compensation at $24 per hour
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and sick leave

About the Company

The Sheraton Palo Alto is a premier hotel located in the heart of Palo Alto, California. Known for its exceptional service and luxurious amenities, the hotel is a preferred choice for both business and leisure travelers. With its prime location near major Silicon Valley companies and renowned attractions, The Sheraton Palo Alto offers a vibrant and fulfilling work environment. Join our team and be a part of delivering unforgettable experiences to our valued guests.