Front Desk Guest Experience Specialist Flexible Scheduling

Homewood Suites Palo Alto; Palo Alto (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Healthcare

HSA/FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Paid Time Off

401(k) plan

Job summary

Homewood Suites Palo Alto is seeking a friendly Front Desk Agent to manage all aspects of guest check-in and check-out and to serve as a reference point for guests and vendors.

The role requires excellent communication, professionalism, and the ability to work in a fast-paced environment, with flexible scheduling including weekends and holidays. You will process payments, provide information, and prepare daily reports to support hotel operations.

Qualifications

• Must be highly motivated with strong initiative and achievement.
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Team player

Problem solving

Stress management

Guest service

Job description

Homewood Suites Palo Alto is seeking a friendly Front Desk Agent to manage all aspects of guest check-in and check-out and to serve as a reference point for guests and vendors.

The role requires excellent communication, professionalism, and the ability to work in a fast-paced environment, with flexible scheduling including weekends and holidays. You will process payments, provide information, and prepare daily reports to support hotel operations.