Overnight Front Desk Lead - Guest Services

Navy Exchange Service Command; Mayport (FL); On-site; USD 22,000 - 33,000; Full time

Job summary

Navy Exchange Service Command at Mayport invites a Guest Service Representative II to handle front desk operations for Navy Lodge properties. You will engage with guests, manage check-ins/outs, reservations, and payments while maintaining a high standard of service and security.

The role includes overnight shifts, coordination with lodging staff, and ensuring guest privacy in a busy environment. Strong communication and customer service are essential to success.

Qualifications

• One year of general office clerical experience.
• One year progressively responsible experience related to the position.
• Substitution of education for experience may be considered as per policy.

Responsibilities

• Provide welcoming service and professional guest interaction at the front desk.
• Assist guests with reservations, check-in/check-out, payments, and lodging receipts.
• Greet guests on arrival and maintain outstanding guest relations.
• Complete mandatory overnight shift training and fill gaps due to scheduling.

Skills

Guest service

Communication

Front desk operations

Tools

PMS (Property Management System)

POS system

Job description

Navy Exchange Service Command at Mayport invites a Guest Service Representative II to handle front desk operations for Navy Lodge properties. You will engage with guests, manage check-ins/outs, reservations, and payments while maintaining a high standard of service and security.

The role includes overnight shifts, coordination with lodging staff, and ensuring guest privacy in a busy environment. Strong communication and customer service are essential to success.