Guest Experience Supervisor, Front Desk

Oh So Original, Inc.; Glendale (CA); In loco; USD 42.000 - 56.000; Tempo pieno

Descrizione del lavoro

Oh So Original is seeking a Front Office Supervisor to oversee front office activities and coordinate with hotel departments to ensure smooth guest experiences. You will supervise staff training, uphold safety and service standards, and support management in daily operations.

The role emphasizes guest satisfaction, effective communication, and upholding policies while maximizing efficiency and room revenue. Strong knowledge of hotel systems is preferred.

Competenze

• 2 years front office/guest services experience.
• 2 year supervisory experience or equivalent.
• Availability to work mornings, nights, weekends and holidays.
• Bachelor's degree preferred or equivalent work experience.
• Strong knowledge of Opera PMS and Micros POS; familiarity with hotel PMS and GDS systems.

Mansioni

• Supervise front desk and guest services staff; assist guest services manager with training and adherence to policies.
• Promote a culture of guest service excellence by anticipating needs and addressing concerns.
• Maintain clear lines of communication between management and staff; encourage feedback and development opportunities.
• Monitor performance and apply corrective actions as needed; escalate to guest services manager for serious issues.

Conoscenze

Guest service

Communication

Leadership

Team supervision

Formazione

Bachelor's degree preferred

High school diploma or equivalent

Strumenti

Opera PMS

Micros POS

PMS systems

GDS systems

Descrizione del lavoro

Oh So Original is seeking a Front Office Supervisor to oversee front office activities and coordinate with hotel departments to ensure smooth guest experiences. You will supervise staff training, uphold safety and service standards, and support management in daily operations.

The role emphasizes guest satisfaction, effective communication, and upholding policies while maximizing efficiency and room revenue. Strong knowledge of hotel systems is preferred.