Front Office Supervisor: Lead Guest Experience & Team

Windsor Hospitality; Arcadia (CA); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Account (FSA) / HSA

401(k) & Roth 401(k)

Employee Assistance Program (EAP)

Career Growth Opportunities

Paid Time Off (PTO)

Paid Sick Leave

Exclusive Employee Hotel Discounts

On-Shift Meals

Zusammenfassung

Windsor Hospitality in Arcadia, CA is seeking a Front Office Supervisor to lead daily front desk operations, assign shifts, resolve guest issues, and coordinate with Maintenance and Housekeeping. You will assist with hiring and oversee check-in/check-out to ensure guest satisfaction.

Ideal candidates have Front Office experience and a natural leadership presence with a passion for guest service. We offer comprehensive benefits and a flexible schedule to support your growth.

Qualifikationen

• Ability to read, interpret, and act on business records, financial reports, and statistical data.
• Mathematical skills to interpret financial information and assist with budget reporting.
• Ability to analyze and apply hotel operational policies and service standards.
• Knowledge of government regulations covering hotel business operations.
• Sound judgment; ability to make operational decisions based on facts, data, and experience.
• Strong interpersonal skills; ability to deal with guests, employees, and officials with tact and courtesy.

Aufgaben

• Assign duties and shifts to Front Office staff; observe performance to ensure adherence to hotel policies and established operating procedures.
• Confer and cooperate with other department heads to ensure coordination of hotel activities across all departments.
• Answer inquiries from guests and staff pertaining to hotel policies and services.
• Ensure smooth check-in and check-out experiences, positive guest interactions, and overall guest satisfaction.
• Work closely with Maintenance and Housekeeping teams to communicate room status, maintenance issues, and coordinate daily operations.
• Arrange for private telephone lines and other special guest services as requested.
• Monitor public areas; respond to disturbances and address guest concerns in a calm and professional manner.
• Assist with interviewing and hiring Front Office team members as needed.

Kenntnisse

Guest service leadership

Operational leadership

Budget reporting

Policy knowledge

Judgment & decision making

Interpersonal skills

Front Office experience

Jobbeschreibung

Windsor Hospitality in Arcadia, CA is seeking a Front Office Supervisor to lead daily front desk operations, assign shifts, resolve guest issues, and coordinate with Maintenance and Housekeeping. You will assist with hiring and oversee check-in/check-out to ensure guest satisfaction.

Ideal candidates have Front Office experience and a natural leadership presence with a passion for guest service. We offer comprehensive benefits and a flexible schedule to support your growth.