Front Desk Lead - Guest Experience & Team Coach

Atrium Hospitality; Joplin (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career Growth

401(k) Plan

Health Insurance

Paid Time Off

Brand Discounts

Tuition Reimbursement

Wellness Programs

Community Service

Job summary

Atrium Hospitality in Joplin, MO is seeking a Front Desk Supervisor to manage daily operations, ensuring smooth check-ins and check-outs and maintaining service standards.

Lead and coach front desk teammates, address guest concerns with urgency, and monitor cash handling and shift reports. The role requires strong customer service, leadership, and tech confidence, with the ability to lift up to 50 lbs.

Qualifications

• Customer service and leadership experience.
• Strong communication skills.
• Detail-oriented and organized.
• Tech confident with hotel systems and reports.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Assist with VIP arrivals and other duties as needed.

Skills

Customer service

Leadership

Communication

Detail oriented

Tech proficiency

Physical stamina

Tools

Hotel systems

Job description

Atrium Hospitality in Joplin, MO is seeking a Front Desk Supervisor to manage daily operations, ensuring smooth check-ins and check-outs and maintaining service standards.

Lead and coach front desk teammates, address guest concerns with urgency, and monitor cash handling and shift reports. The role requires strong customer service, leadership, and tech confidence, with the ability to lift up to 50 lbs.