Front Desk Supervisor

Atrium Hospitality; Joplin (AR); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career Growth

401(k) Plan

Health Insurance

Paid Time Off

Brand Discounts

Tuition Reimbursement

Wellness Programs

Community Service

Job summary

Atrium Hospitality in Joplin, MO is seeking a Front Desk Supervisor to manage daily operations, ensuring smooth check-ins and check-outs and maintaining service standards.

Lead and coach front desk teammates, address guest concerns with urgency, and monitor cash handling and shift reports. The role requires strong customer service, leadership, and tech confidence, with the ability to lift up to 50 lbs.

Qualifications

• Customer service and leadership experience.
• Strong communication skills.
• Detail-oriented and organized.
• Tech confident with hotel systems and reports.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Supervise daily front desk operations, ensuring smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Assist with VIP arrivals and other duties as needed.

Skills

Customer service

Leadership

Communication

Detail oriented

Tech proficiency

Physical stamina

Tools

Hotel systems

Job description

Hotel : Joplin Residence Inn
3128 E. Hammons Boulevard
Joplin, MO 64804
Full time
Compensation Range : $16.50-$17.33

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail-oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

___________________________________________

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy