Front Desk Lead & Guest Experience Champion

Atrium Hospitality; Joplin (MO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Career growth

401(k) plan

Health coverage

Paid time off

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality’s Joplin Residence Inn is seeking a Full-time Front Desk Supervisor to oversee daily front desk operations, ensure smooth check-ins/check-outs, and coach frontline staff.

You'll handle guest concerns with professionalism, monitor cash handling and shift reports, and support VIP arrivals. The role requires strong communication, organization, and the ability to stay on your feet all day.

Qualifications

• Customer service and leadership experience; you’ve led teams and created a welcoming vibe.
• Strong communication with guests, staff, and other departments.
• Detail-oriented and organized; keep shift reports and guest requests on track.
• Tech-savvy with hotel systems, emails, and reports.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-ins and check-outs.
• Coach, train, and motivate front desk associates, acting as the team lead.
• Handle guest concerns with grace and urgency.
• Monitor cash handling, shift reports, and compliance with brand standards.
• Assist with VIP arrivals and general front desk support.

Skills

Customer service experience

Leadership experience

Strong communication skills

Detail-oriented

Organized

Tech confident

Physical stamina

Job description

Atrium Hospitality’s Joplin Residence Inn is seeking a Full-time Front Desk Supervisor to oversee daily front desk operations, ensure smooth check-ins/check-outs, and coach frontline staff.

You'll handle guest concerns with professionalism, monitor cash handling and shift reports, and support VIP arrivals. The role requires strong communication, organization, and the ability to stay on your feet all day.