Front Desk Supervisor

Atrium Hospitality; Missouri; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Career Growth & Learning

401(k) with company match

Comprehensive Health Coverage (medical

Dental and vision insurance

Paid Time Off & Vacation

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality is hiring a Front Desk Supervisor for the Joplin Residence Inn in Joplin, MO. You will oversee daily front desk operations, ensure smooth check-ins/check-outs, and guide the team to deliver exceptional guest experiences.

Ideal candidates bring strong customer service and leadership skills, excellent communication, and comfort with hotel systems. This on-site role requires physical stamina to lift 50 lbs and stay on your feet during shifts.

Qualifications

• Experience leading front desk teams or guest services in hospitality.
• Strong communication with guests, staff, and other departments.
• Ability to stay organized and handle multiple tasks calmly.
• Comfort with hotel systems, emails and daily reporting.
• Physical ability to lift 50 lbs and stand for long periods.

Responsibilities

• Supervise daily front desk operations and ensure smooth check-in/out.
• Coach and motivate front desk team; act as point of contact.
• Address guest concerns with urgency and courtesy.
• Monitor cash handling, shift reports, and safety standards.
• Assist with VIP arrivals, phones, and reader board updates.

Skills

Customer service

Leadership

Communication

Detail orientation

Tech savvy

Job description

Hotel :

Joplin Residence Inn

3128 E. Hammons Boulevard

Joplin, MO 64804

Full time

Compensation Range : $16.50-$17.33

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

Job Description

What You Will Do

• Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
• Coach, train, and motivate front desk associates—you're the team’s go-to guru.
• Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
• Monitor cash handling, shift reports, and compliance with brand and safety standards.
• Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.

What We Are Looking For

• Customer service and leadership experience – You’ve led teams, kept things calm under pressure, and know how to create a welcoming vibe.
• Strong communication skills – You’ll coordinate with guests, staff, and other departments like a pro.
• Detail‑oriented and organized – From shift reports to guest requests, you keep the little things from becoming big problems.
• Tech confident – Hotel systems, emails, reports—nothing fazes you.
• Able to lift 50 lbs and stay on your feet – Because leading by example sometimes means grabbing a luggage cart.

Why Atrium:

Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy