Hotel Front Desk Lead - Guest Experience & Team Coach

Atrium Hospitality

Springfield (AL)

On-site

USD 25,000 - 26,000

Full time

10 days ago

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Benefits offered by this job

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

Perks That Fit Your Life

Purpose & Impact

Job summary

Atrium Hospitality's Springfield Courtyard in Springfield, MO is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure smooth check-ins and check-outs, and mentor associates. The role emphasizes excellent guest service and team leadership.

You will handle guest concerns, monitor cash handling and shift reports, and assist with VIP arrivals. This position offers growth opportunities, comprehensive benefits, and a strong commitment to service and inclusion.

Qualifications

Customer service and leadership experience
Strong communication skills
Detail-oriented and organized
Tech confident with hotel systems
Able to lift 50 lbs and stay on your feet

Responsibilities

Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
Coach, train, and motivate front desk associates - you're the team's go-to guru.
Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone.
Monitor cash handling, shift reports, and compliance with brand and safety standards.
Jump in wherever needed - whether that's answering phones, updating the reader board, or helping with VIP arrivals.