Front Desk Lead – Guest Experience & Team Mentor

Atrium Hospitality; Normal, Northern (IL, KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) plan with company match

Health, dental, vision insurance

Paid time off and vacation

DailyPay

Job summary

Atrium Hospitality is seeking a Front Desk Associate to manage guest check-ins and check-outs with warmth and efficiency. You will support and train incoming front desk staff, ensuring smooth daily operations and a welcoming lobby environment.

The role requires customer service experience, hospitality knowledge, and the ability to handle routine issues gracefully. This position offers full-time or part-time hours and includes company benefits where applicable.

Qualifications

• Customer service experience required.
• Experience in hospitality or leadership preferred.
• Tech-savvy with ability to use hotel systems.

Responsibilities

• Oversee front desk operations and guest check-ins/outs.
• Assist and train front desk team members.
• Resolve guest issues promptly and professionally.
• Assist with daily tasks such as event sheets and lobby upkeep.

Skills

Customer service

Hospitality experience

Tech savvy

Communication skills

Physical stamina

Team training

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Atrium Hospitality is seeking a Front Desk Associate to manage guest check-ins and check-outs with warmth and efficiency. You will support and train incoming front desk staff, ensuring smooth daily operations and a welcoming lobby environment.

The role requires customer service experience, hospitality knowledge, and the ability to handle routine issues gracefully. This position offers full-time or part-time hours and includes company benefits where applicable.