Front Desk Lead - Guest Care & Team Training

Atrium Hospitality; Joplin (AR); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Career growth and learning

401(k) with company match

Comprehensive health coverage

Paid time off

DailyPay

Tuition reimbursement

Brand discounts

Job summary

Atrium Hospitality seeks a Front Desk Associate at the Joplin Residence Inn to welcome guests and manage daily front desk operations. You will handle check-ins/outs with warmth and accuracy, assist guests, and support a team of front desk staff to ensure smooth service.

The role requires a friendly, professional demeanor, good communication, and the ability to lift up to 50 lbs. This full-time position offers growth opportunities and a strong benefits pack.

Qualifications

• Customer service experience showing people skills and patience.
• Hospitality or leadership experience preferred and helpful.
• High school diploma or equivalent required.
• Technical proficiency to operate hotel systems confidently.
• Able to lift up to 50 lbs and stay on your feet throughout shifts.

Responsibilities

• Oversee front desk operations and serve as the main problem-solver for guests and teammates.
• Handle guest check-ins and check-outs with warmth and accuracy.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Manage daily tasks like event sheet distribution and lobby readiness.

Skills

Customer service

Leadership experience

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality seeks a Front Desk Associate at the Joplin Residence Inn to welcome guests and manage daily front desk operations. You will handle check-ins/outs with warmth and accuracy, assist guests, and support a team of front desk staff to ensure smooth service.

The role requires a friendly, professional demeanor, good communication, and the ability to lift up to 50 lbs. This full-time position offers growth opportunities and a strong benefits pack.