Front Desk Team Lead — Guest Experience

JSK Hospitality LLC; South Bend (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Employee room discounts

Paid training and development

Opportunities for advancement

Supportive team environment

Job summary

JSK Hospitality is seeking a reliable Front Desk Supervisor to lead our front desk team in a fast-paced hotel setting. You’ll coach associates, resolve guest issues, and ensure smooth operations across shifts.

The ideal candidate has 1–2 years in front desk or guest service leadership, strong communication and problem-solving skills, and the ability to work flexible hours including evenings, weekends, and holidays. Marriott, Hilton, or IHG experience is a plus.

Qualifications

• High school diploma or equivalent.
• 1–2 years front desk or guest service leadership experience.
• Strong communication and problem-solving skills.
• Ability to work flexible shifts including evenings, weekends, and holidays.
• Basic computer skills and comfort with hotel PMS.

Responsibilities

• Supervise and support Front Desk Associates to deliver high-quality guest experiences.
• Oversee check-in/out and reservations while maintaining brand standards.
• Handle guest concerns promptly and professionally.
• Train, coach, and schedule front desk team members.
• Maintain front desk appearance, supplies, and cash handling procedures.
• Support daily reporting and interdepartmental communication.

Skills

Communication

Problem-solving

Leadership potential

Team coaching

Customer service

Education

High school diploma

Tools

PMS experience

Job description

JSK Hospitality is seeking a reliable Front Desk Supervisor to lead our front desk team in a fast-paced hotel setting. You’ll coach associates, resolve guest issues, and ensure smooth operations across shifts.

The ideal candidate has 1–2 years in front desk or guest service leadership, strong communication and problem-solving skills, and the ability to work flexible hours including evenings, weekends, and holidays. Marriott, Hilton, or IHG experience is a plus.