Guest Experience Leader, Front Office

Aka; West Palm Beach (FL); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

AKA West Palm is seeking an Assistant Front Office Manager to lead guest services at our West Palm Beach location. You will supervise front desk staff, ensure smooth arrivals and departures, and support daily hotel operations to enhance guest experiences.

Ideal candidates possess hospitality management experience, strong communication skills, and a focus on exceptional service in a fast-paced environment. This role emphasizes teamwork, reliability, and guest satisfaction.

Qualifications

• Responsibilities and guest relations experience preferred.

Responsabilités

• Greet guests and provide accurate information.
• Direct front desk staff and monitor performance.
• Handle registration and billing via the property system.
• Verify payments and balance the house bank.
• Prepare and run front office reports.
• Answer calls and manage guest messages.
• Resolve guest complaints with sound judgment.
• Maintain attendance and reliability.
• Perform additional duties to support front office operations.

Description du poste

AKA West Palm is seeking an Assistant Front Office Manager to lead guest services at our West Palm Beach location. You will supervise front desk staff, ensure smooth arrivals and departures, and support daily hotel operations to enhance guest experiences.

Ideal candidates possess hospitality management experience, strong communication skills, and a focus on exceptional service in a fast-paced environment. This role emphasizes teamwork, reliability, and guest satisfaction.