Front Desk Supervisor

Kolter Hospitality Group; West Palm Beach (FL); On-site; USD 21,000 - 29,000; Full time

Job summary

Kolter Hospitality Group is seeking a Lead Gallery Host for Hyatt Place West Palm Beach in West Palm Beach, FL. The role manages front desk and food and beverage operations, delivering service excellence and a welcoming environment for guests.

Responsibilities include supervising front desk during shifts, guiding staff on hotel products, handling guest issues, assisting with check-in/check-out, coordinating BEO-based room setups, and managing F&B inventory and FIFO processes.

Qualifications

• Previous hotel Front Desk experience and/or overseeing a team is a plus.
• Knowledge and/or ability to operate a computer.
• Able to work most weekends and holidays.

Responsibilities

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle guest issues courteously and resolve them satisfactorily.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up per banquet event orders (BEO).
• Oversee Food & Beverage inventory and ordering and FIFO processes.

Skills

Guest service

Front desk supervision

Cash handling

Food & Beverage coordination

Team coordination

Tools

PMS

POS system

Job description

Job Details:

Job Location: Hyatt Place West Palm Beach - West Palm Beach, FL 33401, Position Type: Full Time, Salary Range: $17.50 - $17.50 Hourly, Job Shift: Any, Overview: A Kolter Hospitality Lead Gallery Host delivers service excellence to our guests by encouraging a comfortable and welcoming environment that promotes quality service and guest satisfaction. This position is responsible for managing the front desk and food and beverage operations for the hotel.

Performance Expectations:

• Supervise front desk operations during assigned shift.
• Ensure front desk staff is familiar with hotel products and services.
• Handle all guest issues in a courteous and efficient manner ensuring problem resolution is satisfactory.
• Assist guests with check-in and check-out processes.
• Ensure meeting rooms are set up and serviced according to banquet event order (BEO)
• Responsible for Food & Beverage inventory and ordering
• Oversee FIFO (first in/first out) process with Food & Beverage
• Ensure company policies are adhered to, relating to financial record keeping, money handling and licensing including timely and accurate reporting of financial information.
• Ensure daily arrival of VIP’s, special request rooms, long stay guest rooms are pre-blocked in advance.
• Communicate with other departments to coordinate and follow up on all guest and room information.
• Report any items in need of repair.
• Follow all safety procedures while working.

Behavioral Expectations:

• Be effective and innovative in handling and solving problems in the workplace.
• Remain positive and helpful while working in a fast-paced environment.
• Committed to the success and growth of the company.
• Act honorably, even when no one is watching.
• Eagerness to grow and/or develop within the company
• Passionately provide personalized guest service

Qualifications:

General Requirements:

• Able to work most weekends and holidays.
• Report to work on time and in proper uniform.
• Knowledge and/or ability to operate a computer.

Experience:

• Previous hotel Front Desk experience. Experience overseeing/directing a team a plus.

Education:

• None

Physical Requirements:

• Ability to stand/walk for up to 8 hours.
• Occasional lifting, pushing and pulling

Equal Opportunity Employer

M/F/Veteran/Disability

Drug Free Workplace

Kolter Hospitality Participates in E-Verify

Kolter Hospitality is proud to be an Equal Opportunity Employer. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.