Hotel Operations Supervisor - Courtyard Columbus OSU

Courtyard Columbus OSU; Columbus (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Courtyard Columbus OSU is seeking an Operations Supervisor for the front desk to lead shift operations, manage check-ins and check-outs, and handle guest requests with a focus on service excellence. The role includes payment processing, coordination with housekeeping, and supporting Bistro operations during food and beverage service.

The ideal candidate will have at least six months of front desk experience and strong customer service skills, with the ability to engage both external and internal

Qualifications

• Organizational skills.
• Initiative and creative problem-solving.
• Flexible availability (to include days, evenings, weekends, holidays).
• Six months’ experience in a hotel front desk position is preferred.

Responsibilities

• Lead and perform front desk operations during shifts, including check-ins/check-outs and guest requests.
• Process guest payments and handle various payment types.
• Coordinate with housekeeping to ensure room readiness and accuracy of records.
• Assist with Bistro food and beverage service and related orders as needed.
• Provide professional communication to ensure guest satisfaction.

Skills

Organizational skills

Initiative

Flexible availability

Job description

Hotel Front Desk Supervisor - Courtyard Columbus OSU

Job Category: Front Office & Guest Services

Requisition Number: FRONT002051

• Posted : July 27, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Columbus, OH 43212, USA

Description

The Operations Supervisor will perform and lead the front desk operations during shifts, which include:

Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with housekeeping to track readiness of rooms for check-in. Run daily reports, identify any special requests, and ensure that requests are met. This position will also support the Executive Office in daily administrative tasks. The ideal candidate will have six months’ experience in a hotel front desk position, possess excellent customer service skills, and the ability to engage both external and internal guests.

The Operations Supervisor will also perform and support the Bistro Operations in food and beverage service. The Bistro is the food and beverage outlet of our hotel, offering an electric menu including a variety of refreshing to-go options as well as full sit-down fare including cocktails, wine, beer, and Starbucks coffee. The Operation Supervisor is to help assist/support with the AM/ or PM regarding food orders such as preparing ingredients for cooking, including portioning, chopping, and storing food, processing all orders and collecting payment from customers, as well as general cleaning, resetting tables, and delivering food to guests. Applicants must have a minimum of six months experience in food and beverage.

Essential Functions

• Act with integrity, honesty, and knowledge that promotes the culture, values and philosophy of Marriott.
• Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges)
• Go above and beyond to provides assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc
• Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities
• Answer hotel telephones courteously and efficiently following Courtyard by Marriott standards
• Be familiar and knowledgeable with the operation of the POS system
• Follow Courtyard by Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations
• Provides professional and thorough communication (via email, property management system or verbal) to ensure guest satisfaction

Physical Requirements

These physical demands represent the physical requirements necessary for a team member to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position.

• Team member must be able to stand for up to 8 hours a day consecutively.
• Team member may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Team member is often required to sit and use his or her hands and fingers, to handle or feel.
• Ability to lift, pull, and push moderate weight (minimum of 20 lbs).
• Vision abilities required by this job include close vision.
• Team member must talk and hear.

Qualifications, Education, Experience, Skills, and Abilities

• Organizational skills.
• Initiative and creative problem-solving skills.
• Flexible availability (to include days, evenings, weekends, holidays)

The Courtyard Marriott Columbus OSU is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities. We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.