Guest Experience Front Desk Agent

Courtyard Marriott Columbus OSU; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

The Courtyard Marriott Columbus OSU is seeking a Front Desk Agent to join our team in Columbus, OH. You will be the first impression for guests, handling check-ins, room assignments, and payments, while delivering courteous service.

This role requires strong communication, the ability to handle multiple tasks, familiarity with local attractions, and flexible availability for days, evenings, weekends, and holidays. Both full and part-time opportunities are available on-site.

Qualifications

• Organizational skills and attention to detail are required.
• Ability to think creatively to resolve guest requests.
• Familiarity with Columbus attractions helps assist guests.
• Flexible availability including days, evenings, weekends and holidays.

Responsibilities

• Assist guest with check-in and checkout processes (verifying registration, address and credit information, balancing bank, posting charges).
• Provide information to guest inquiries and coordinate special service requests.
• Answer hotel telephones courteously and efficiently.
• Be familiar with the operation of the POS system and handle payments.
• Communicate hotel services and room amenities to guests.

Skills

Organizational skills

Initiative and problem-solving

Knowledge of the city and attractions

Flexible availability

Detail oriented

Education

High School or better

Job description

The Courtyard Marriott Columbus OSU is seeking a Front Desk Agent to join our team in Columbus, OH. You will be the first impression for guests, handling check-ins, room assignments, and payments, while delivering courteous service.

This role requires strong communication, the ability to handle multiple tasks, familiarity with local attractions, and flexible availability for days, evenings, weekends, and holidays. Both full and part-time opportunities are available on-site.