Front Desk Lead & Guest Experience Supervisor

Opensity Solutions; Chicago (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions in Chicago is seeking a Lead Receptionist/Concierge to oversee front desk operations and deliver exceptional service to clients, guests, and employees. You will supervise a team of up to five reception staff, manage schedules, greeting visitors, and coordinate internal communications.

The role requires strong leadership, top-notch customer service, and the ability to handle confidential information with discretion.

Qualifications

• Leadership and supervision experience in front desk or concierge roles.
• Excellent customer service and client-facing communication skills.
• Strong organizational and multitasking abilities in a fast-paced environment.

Responsibilities

• Supervise, train, and mentor reception staff to ensure service quality.
• Develop and manage reception schedules for front desk coverage.
• Oversee daily front desk operations, including greeting visitors and managing calls.
• Ensure guests and clients receive a professional, welcoming experience.
• Serve as the primary contact for inquiries and service requests.
• Coordinate internal and external communications for timely messages.

Skills

Leadership

Customer service

Team management

Communication skills

Organizational skills

Front desk experience

Education

College degree preferred

High school diploma required

Tools

Microsoft Office

Visitor management systems

Scheduling tools

Job description

Opensity Solutions in Chicago is seeking a Lead Receptionist/Concierge to oversee front desk operations and deliver exceptional service to clients, guests, and employees. You will supervise a team of up to five reception staff, manage schedules, greeting visitors, and coordinate internal communications.

The role requires strong leadership, top-notch customer service, and the ability to handle confidential information with discretion.