Luxury Front Desk Supervisor

Stratton Amenities; United States; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Chicago, United States, is seeking a dynamic Front Desk Supervisor to lead a concierge team and act as the primary liaison between the Property Manager and staff. The role emphasizes exceptional service for residents and guests, with a focus on creating exemplary experiences.

The candidate will oversee scheduling, payroll, SOP development, and ongoing staff coaching, while maintaining high standards of professionalism and appearance.

Qualifications

• A passion for delivering exceptional service and hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving and leadership abilities.
• A sense of pride and ownership in the position and property.
• Ability to respond quickly and genuinely to residents’ and guests’ requests.
• At least five years of hospitality experience.
• Exceptional interpersonal skills and guest service abilities.
• Organized, proactive, productive, and self-motivated with a positive attitude.
• Ability to maintain a neat and professional appearance.
• Ability to think clearly and make concise decisions under pressure.

Responsibilities

• Act as the face of the property and leading by example.
• Facilitate communication between the property manager and the concierge team.
• Exceed expectations by providing anticipatory service and smooth accommodations.
• Address resident concerns and complaints promptly and professionally.
• Conduct weekly meetings with the property manager to identify areas for improvement.
• Manage team schedules and oversee weekly payroll.
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals.
• Develop and implement new SOPs to continually improve concierge operations.
• Foster a positive work culture and environment.
• Enforce uniform and grooming standards.
• Participate in monthly regional director calls.

Skills

Leadership

Communication

Problem-solving

Guest service

Organizational skills

Proactive

Appearance

Decision making

Hospitality experience

Job description

Stratton Amenities in Chicago, United States, is seeking a dynamic Front Desk Supervisor to lead a concierge team and act as the primary liaison between the Property Manager and staff. The role emphasizes exceptional service for residents and guests, with a focus on creating exemplary experiences.

The candidate will oversee scheduling, payroll, SOP development, and ongoing staff coaching, while maintaining high standards of professionalism and appearance.